PRIVACY POLICY

The purpose of this Privacy Policy is to inform individuals, customers, users of products or services, colleagues, employees and other persons (hereinafter referred to as "the individual") who interact with IZOELEKTRO, d.o.o., Limbuška cesta 2, 2341 Limbuš (hereinafter referred to as "the company"), about the purposes, legal bases, security measures and rights of individuals with regard to the processing of personal data carried out by the company.

We value your privacy and therefore we always protect your data carefully.

We process personal data in accordance with applicable data protection legislation and other legislation that provides us with a legal basis for processing personal data.

Any changes to this document will be published on our website. By using the website, you acknowledge that you have read and understood the entire contents of this Privacy Policy.

Data Controller:
IZOELEKTRO, d.o.o.
Limbuška cesta 2, 2341 Limbuš
E-mail: info@izoelektro.com
phone: 00 386 2 66 22 500
Websites: https://www.izoelektro.com/

1) Personal data

Personal data means any information relating to an identified or identifiable individual; an identifiable individual is one who can be identified, directly or indirectly, in particular by reference to an identifier such as: a name, an identification number, location data, an online identifier, or by reference to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that individual.

2) Purposes of processing and grounds for processing

The Company collects and processes personal data on the following legal bases:

• processing is necessary for compliance with a legal obligation to which the controller is subject;
• processing is necessary for the performance of a contract to which the data subject is a party or for the performance of measures at the request of such data subject prior to the conclusion of the contract;
• processing is necessary for the legitimate interests pursued by the controller or by a third party;
• the data subject has consented to the processing of his or her personal data for one or more specified purposes;
• processing is necessary for the protection of the vital interests of the data subject or of another natural person.

The company processes personal data in the context of the online shop when the customer/business partner/user (hereinafter referred to as "user") or the contact person registers (creates a user account) on his/her behalf. When the user purchases a product without registering or logging into a user account, the company processes the personal data necessary for the purpose of the execution of the order, business communication and the exercise of the rights and obligations under the concluded contract, namely: first name, last name, delivery address, e-mail address, telephone number, information about the product ordered and payment.

When an individual registers a user account or makes a purchase as a registered user, they enter into a contract with the company to provide services to registered users. The types of personal data processed when registering a user account are: me, surname and email address. In the case of registration of a user account, the personal data is stored in the user's profile. In addition to the above purposes, they are also processed for the purposes of automated order fulfilment, displaying purchase history, evaluating the offer, improving the services and offer of the online shop, increasing customer satisfaction, studying user habits and for the purpose of creating special offers and benefits intended only for registered users.

The legal basis for the processing of data is a contract. The retention period is until the purpose of the contract is fulfilled or until 6 years after the termination of the contract.

The Company may, in the course of its lawful business, inform customers, clients and users of its services about its services, events, training, offers and other content by sending an email to their email address. The individual or the contact person on the customer's side may at any time request the discontinuation of such communication and processing of personal data and cancel the receipt of communications by request sent by e-mail or regular mail to the company's address.

The legal basis for the processing of data is legitimate interest or consent. The data will be processed until the cancellation of the receipt of communications or until the consent is withdrawn or the purpose of the processing is fulfilled. Withdrawal of consent does not affect the lawfulness of processing based on consent prior to its withdrawal.

3) Implementation of the concluded contract

In cases where an individual enters into a contract with a company, this constitutes the legal basis for the processing of personal data. Thus, the company may process personal data for the purpose of concluding and performing the contract, such as for the sale of goods and services, the preparation of an offer, participation in various programmes, etc. If the data subject does not provide personal data, the company cannot conclude the contract, nor can the company perform the service or deliver the goods or other products in accordance with the contract, as it does not have the necessary data to perform the contract. On this basis, the company processes only and exclusively those personal data necessary for the conclusion and proper performance of the contractual obligations.

The legal basis for processing the data is the contract. The retention period is until the purpose of the contract has been fulfilled or until 6 years after termination of the contract, except in cases where there is a dispute between the individual and the company in relation to the contract. In such a case, the company shall keep the data for 10 years after the final decision of a court, arbitration or court settlement or, in the absence of litigation, for 5 years from the date of amicable settlement of the dispute.

4) Legitimate interest

The company may also process personal data on the basis of a legitimate interest pursued by the company. The latter is not permissible where such interests are overridden by the interests or fundamental rights and freedoms of the data subject which require the protection of personal data. In the case of the application of legitimate interest, the company shall carry out an assessment in accordance with the law. The processing of personal data of individuals for direct marketing purposes shall be deemed to be carried out in the legitimate interest. The company may process personal data of individuals collected from publicly available sources or in the course of the legitimate exercise of its business, including for the purposes of offering goods, services, employment, information about benefits, events, etc. For these purposes, the company may use ordinary mail, telephone calls, e-mail and other means of telecommunication. For direct marketing purposes, the company may process the following personal data of individuals: name and surname of the individual, address of permanent or temporary residence, telephone number and e-mail address. For the purposes of direct marketing, the company may also process the aforementioned personal data without the individual's explicit consent. The individual may at any time request to cease such communication and processing of personal data and to withdraw from receiving communications via the unsubscribe link in the communication received or by sending a request by e-mail or regular mail to the company's address.

The legal basis for the processing of data is legitimate interest. The data will be processed until the cancellation of the receipt of communications or until the purpose of the processing is fulfilled. The withdrawal does not affect the lawfulness of the processing on the basis of the consent prior to its withdrawal.

5) Processing on the basis of consent or consent

If the company does not have a legal basis based on the law, a contractual obligation, a legitimate interest or the protection of the life of the individual, the company may ask for consent or assent from the individual. In this way, it may also process certain personal data of the data subject for the following purposes where the data subject has given his or her consent:

• residential address and e-mail address (for information and communication purposes);
• photographs, videos and other content relating to the data subject (e.g. publication of images of individuals on the website for the purposes of documenting activities and informing the public about the work and events of the company;
• other purposes for which the individual has consented.

If an individual has given consent to the processing of personal data and at some point no longer wishes to do so, he or she may request that the processing of personal data be discontinued by sending a request by e-mail or by regular mail to the company's address. Withdrawal of consent does not affect the lawfulness of processing based on consent prior to its withdrawal. Upon receipt of a revocation or a request for deletion, the data shall be deleted within a maximum of 15 days. The company may also delete the data prior to revocation where the purpose of the processing of personal data has been achieved or where required by law.

Exceptionally, a company may refuse a request for erasure on the grounds set out in the GDPR in cases of exercising the right to freedom of expression and information, compliance with a legal obligation to process, reasons of public interest in the field of public health, archiving purposes in the public interest, scientific or historical research purposes, statistical purposes, the exercise or defence of legal claims.

The legal basis for the processing of data is consent. The data will be processed until the consent is withdrawn or revoked or the purpose of the processing is fulfilled. The withdrawal of consent shall not affect the lawfulness of processing based on consent prior to its withdrawal.

6) Protection of the vital interests of the data subject

The company may process the personal data of the data subject insofar as this is necessary to protect his or her vital interests. In urgent cases, the company may search for a personal document of the data subject, check whether that person exists in its database, examine his/her medical history or contact his/her relatives, without the company needing the data subject's consent. The above applies in the case where it is strictly necessary to protect the vital interests of the individual.

7) Retention and deletion of personal data

The company will keep personal data only for as long as necessary to fulfil the purpose for which the personal data were collected and processed. If the company processes the data on the basis of the law, it will keep the data for the period prescribed by the law. In this case, some data will be kept for the duration of the cooperation with the company, while some data must be kept permanently. Personal data processed by the company on the basis of a contractual relationship with an individual will be kept by the company for the period necessary for the performance of the contract and for a period of 6 years after its termination, except in cases where there is a dispute between the individual and the company in relation to the contract. In such a case, the company shall keep the data for 10 years after the final decision of a court, arbitration or court settlement or, if there has been no litigation, for 5 years from the date of amicable settlement of the dispute. Those personal data which are processed by the company on the basis of the individual's personal consent or legitimate interest will be kept by the company until the consent is withdrawn or until a request for deletion of the data is made. Upon receipt of a revocation or a request for erasure, the data shall be deleted without undue delay. The company may also delete the data prior to revocation where the purpose of the processing of the personal data has been achieved or where required by law. In the event that the rights of an individual are asserted, the company shall keep the personal data of that individual until the case has been finally decided, and after the final decision has been taken, in accordance with the final decision in the case.

Exceptionally, the company may refuse a request for erasure on grounds such as: the exercise of the right to freedom of expression and information, compliance with a legal obligation to process, grounds of public interest in the field of public health, archiving purposes in the public interest, scientific or historical research purposes or statistical purposes, the exercise or defence of legal claims. After the retention period has expired, the company must effectively and permanently erase or anonymise the personal data so that it can no longer be linked to a specific individual.

8) Contractual processing of personal data and data export

The company may entrust individual processing of personal data to a contractual processor on the basis of a contractual processing agreement. Contract processors may process the entrusted data exclusively on behalf of the controller, within the limits of the controller's authorisation, which is enshrined in a written contract or other legal act and in accordance with the purposes set out in this Privacy Policy. The contractual processors with which the company cooperates are, in particular:

• accounting services and other providers of legal and business advice;
• infrastructure maintenance (video surveillance, security services);
• information systems maintenance;
• email service providers and providers of software, cloud services (e.g. Microsoft, Google);
• providers of social networks and online advertising (Google, Facebook, Instagram, etc.).

In order to improve the overview and control of the contractual processors and the regularity of the contractual relationship between them, the company also maintains a list of contractual processors, which lists all the specific contractual processors with which the company cooperates.

Under no circumstances will the Company provide personal data of an individual to unauthorised third parties. Contract processors may only process personal data within the scope of the instructions of the company and may not use personal data for any other purpose.

The company as controller and its employees do not export personal data to third countries (outside the European Economic Area - EU member states plus Iceland, Norway and Liechtenstein) and international organisations, except to the USA, where the relationship with US contract processors is governed by standard contractual clauses (standard contracts adopted by the European Commission) and/or binding corporate rules (adopted by the company and approved by the supervisory authorities in the EU).

9) Cookies

The company's website operates with the help of so-called cookies, which are important for the provision of online services and are used to store information about the state of a particular website, to help collect statistics about users and website traffic, etc. Only those cookies that are strictly necessary for the operation of the website (e.g. for the shopping basket) will be placed on your device when you enter the website. Other cookies will only be placed with the consent of the individual. The individual can change the settings and delete the cookies at any time (instructions can be found on the web pages of the individual browser).

This website uses the following cookies:

10) Data protection and data accuracy

The company takes care of information security and infrastructure security (premises and application software). Our IT systems are protected by, among other things, antivirus and firewall protection. We have put in place appropriate organisational and technical security measures to protect personal data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure or access and against other unlawful and unauthorised forms of processing. In the case of transmission of special types of personal data, we transmit them in encrypted and password-protected form. It is the individual's responsibility to ensure that his or her personal data is provided securely and that the data provided is accurate and reliable.

11) Rights of the individual with regard to data processing

The data subject shall have the right to request access to and rectification or erasure of personal data, or restriction of processing concerning him or her, as well as the right to object to processing and the right to data portability. The data subject's request shall be treated in accordance with the provisions of the General Regulation and the applicable data protection legislation.

You can exercise all of these rights and raise any questions by sending a request to the company. The company will respond to the individual's request without undue delay and no later than one month after receipt of the request. This time limit may be extended by up to two additional months, taking into account the complexity and number of requests, and the individual will be informed of this, together with the reasons for the delay. The exercise of rights is free of charge for the individual, but the company may charge a reasonable fee if the request is manifestly unfounded or excessive, in particular if it is repetitive. In such a case, the company may also refuse the request. In case of doubt as to the identity of the individual, additional information may be requested which the company needs to establish the identity. In the decision on the request, the company will also inform the individual of the reasons for the decision and of the right to lodge a complaint with the supervisory authority within 15 days of being informed of the decision. The right to lodge a complaint with the supervisory authority may be exercised by the individual with the Information Commissioner of the Republic of Slovenia at the following address: Dunajska 22, 1000 Ljubljana ( e-mail: gp.ip@ip-rs.si , website: www.ip-rs.si ).

The Privacy Policy is valid from 2023-07-06.

The responsible person of the company: Peter Pungerčar